24/7 Customer Support in Cloud Hosting
We acknowledge the importance of getting assistance without delay, so our cloud hosting services feature 24/7 tech support along with various options for communication. In case you do not have an account yet, you can call us or take advantage of our live chat and speak with a live representative, so as to learn more about our services or check if our servers meet the system requirements for your websites. In this way, you will not end up ordering a service that you cannot use effectively. If you already have an account with us, you can open a support ticket from your Hepsia hosting Control Panel when the issue is strictly technical or it needs additional analysis. In contrast to the majority of providers on the market, we reply to all of the tickets within an hour, so you will not need to wait for a whole day. Our support services can be used round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how essential it is to receive prompt help, in particular when your web site is not running properly for some reason. Our Linux semi-dedicated hosting include 24/7 customer and technical support, consequently if something comes up, you will be able to use various methods to contact us - phone line with several local numbers globally, live chat, e-mail messages and tickets. The first two choices are for pre-sales, billing and basic issues, so that if you don't have an account yet, for example, you'll be able to receive extra information about our solutions, or we will assist you with less complicated technical problems. The second two methods are for strictly technical issues or anything which is more time-consuming since it's quicker to follow the conversation between you and our support team. The guaranteed maximum answer time for them is only an hour, the actual one - 15-20 minutes, so you won't need to wait for a whole day to receive assistance as you may need to do when using the services of other providers.
24/7 Customer Support in VPS
If you get a virtual private server through our company, you can use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, we have a couple of local telephone numbers in the U.S.A., Great Britain and Australia plus a live chat service. If you are a current customer and you want help with a technical issue that requires more time to investigate or resolve, you'll be able to open a support ticket through your billing account or you'll be able to send an email message and we'll take care of the problem and send you a response within one hour. The reply time is warranted 24/7, which includes holidays and weekends, yet for many problems it takes a maximum of half an hour to get assistance. The support service covers the VPS plus all the pre-installed software it includes, so in case you need help with third-party apps, you'll be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Hosting
We are aware how important it is to have timely support in general, let alone if you operate a whole server, so each dedicated server that we provide features 24/7 support with one-hour answer time guarantee whatever the situation. The service is 100 % free for all the problems with the server or the software that was installed from our administrators during the setup, therefore you'll be able to contact us as many times as you wish, even during holidays. You can either open a trouble ticket from the billing area or you can send an email, and the actual answer time for both rarely surpasses thirty minutes since we have admins available 24x7. If you want general information about our servers or you have some billing question/issue, you may also call one of the local telephone numbers we have on 3 continents or you may employ our live chat service and consult with an agent online. For third-party software assistance, we offer you a Managed Services upgrade, which you're able to include to your server plan from your billing Control Panel.